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    2020 Technology Update: AI, 3D and IoT...Oh My!

    Michael R. Wood is a Business Process Improvement & IT Strategist Independent Consultant. He is creator of the business process-improvement methodology called HELIX and founder of The Natural Intelligence Group, a strategy, process improvement and technology consulting company. He is also a CPA, has served as an Adjunct Professor in Pepperdine's Management MBA program, an Associate Professor at California Lutheran University, and on the boards of numerous professional organizations. Mr. Wood is a sought after presenter of HELIX workshops and seminars in both the U.S. and Europe.

    Wow! We’re into a new decade! In 2019, my annual Technology Update focused on converging technologies (AI, Robotics, IoT, etc.) and the possible implications. In 2020, with so much happening, the Technology Update provides a targeted summary of the space and where it is all headed.

    This year, the technologies covered include:

    • Artificial intelligence
    • Robotics
    • 3D printing
    • Internet of Things (IOT) & Bodies (IOB)

    Artificial Intelligence
    According to Spiceworks’ “The 2020 State of IT,” business will triple its use of AI-powered technologies in the next few years. In addition, Forbes predicts (in its article “The 7 Biggest Technology Trends In 2020 Everyone Must Get Ready For Now”) that the majority of AI will be delivered as a service (AIaaS) through providers like Amazon, Google and Microsoft. However, these services will not be of the plug-and-play kind. Instead, they will most likely be expensive and require customization to comply with the needs of the businesses using them.

    Forrester and IDC predict that over 50% of data analytics will make use of AI technologies. They also report that over 25% of management-level developers worked on machine learning initiatives in 2019. Based on this and other research, they predict that AI will be integral to business, with “Outcomes-as-a-Service (OaaS)” commanding …


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